Check before you switch
Before you make changes, especially when investment markets are falling, it’s important to consider the potential impacts on your returns and retirement balance.
The following information explains the risks and the value of getting advice if you’re uncertain.
How you can change your investments
When you’re sure that switching investments is right for you and your retirement, you can make changes through your online account.
Investment switch requests received before 4pm AEST/AEDT (Melbourne time) on a business day, are effective the next business day. Investment switch requests received on or after 4pm AEST/AEDT on a business day, or on a weekend or public holiday, will become effective after 2 business days.
A business day is any day other than a weekend or public holiday (national and the Victorian King’s Birthday public holiday).
AEST/AEDT refer to Australian Eastern Standard Time and Australian Eastern Daylight Time as observed in Melbourne, Victoria, Australia. During daylight saving, the AEDT cut off applies to all transactions.
It usually takes two to three full business days for investment switches to show in your online account and in the mobile app.
Before switching your investments, please read the information in the section below - titled Important information about changing your investment.
Here are the types of investment changes you can make:
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Current account balance
Change how money in your account right now is invested.
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Future super payments
Change how future payments are invested, including employer contributions, personal contributions and roll-ins.
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Choice Income and TTR Income
You can choose how your assets are invested and where your income account payments are made from.
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Member Direct
You can choose your investments from shares, exchange-traded funds (ETF’s) and term deposits.
Important information about changing your investment
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Changing might result in a negative return
We calculate returns for each investment option daily using crediting rates – these rates determine the return (after fees and tax) applied to your account. We apply these returns to your account when you make a request, so changing your investments when the market is fluctuating may lock in a loss.
Find out more about how crediting rates and investment returns work.
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Changing might affect your Balance Booster (if you’re eligible)
When you change investment options prior to moving to Choice Income, your accrued Balance Booster amount may be reduced to zero.
How often you can change
Aside from how and when you can change your investments, there’s a few things to keep in mind when it comes to changing up your investment portfolio.
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Current account balance
You can change how your current account is invested once daily. If you make multiple switching requests in one day, only the last request before the 4pm AET business day cut-off will be applied.
If you request your switch before 4pm AEST/AEDT (Melbourne time) on a business day, your new investment choice will be effective at the start of the next business day. You’ll see the change reflected in your online account on the second business day after you request the switch.
If you requested your switch at or after AEST/AEDT on a business day, or on a weekend or public holiday (national and the Victorian King’s Birthday holiday), the switch will become effective after 2 business days. You will see the switch displayed in your online account on the third business day after you request your switch.
A business day is any day other than a weekend or public holiday (national and the Victorian King’s Birthday holiday).
AEST/AEDT refer to Australian Eastern Standard Time and Australian Eastern Daylight Time as observed in Melbourne, Victoria, Australia. During daylight saving, the AEDT cut off applies to all transactions.
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Future super contributions
You can request to change the way your future contributions are invested once daily. If you make multiple switching requests in one day, only the last request before the 4pm AEST/AEDT (Melbourne time) business day cut-off will be applied. When you make a change, any future contributions made into your account will then be invested according to your new investment choice.
If you request your switch before 4pm AEST/AEDT on any business day, we’ll invest any future contributions in your new choice(s) effective at the start of the next business day.
If you requested your switch at or after 4pm AEST/AEDT on a business day, or on a weekend or public holiday (national and the Victorian King’s Birthday holiday), the switch will become effective after 2 business days.
A business day is any day other than a weekend or public holiday (national and the Victorian King’s Birthday holiday).
AEST/AEDT refer to Australian Eastern Standard Time and Australian Eastern Daylight Time as observed in Melbourne, Victoria, Australia. During daylight saving, the AEDT cut off applies to all transactions.
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Income payments
You can change your income payment strategy as many times as you want to, whenever you want to. We’ll just need to receive your request at least 5 business days before the next scheduled payment. -
Member Direct option (3)
If you are registered with Member Direct investment option, changes to the way you invest, including cash transfers, need to be requested through Member Direct. Important information about making these types of changes can be found in the Member Direct Guide below .
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You can revert to your original choice, but there's restrictions
For changes to your account balance, future super contributions or income payment strategy, you can view and cancel a pending request the same day before 4pm.
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Investment switch cut off times in Australian State and Territories
INVESTMENT CHANGE CUT OFF TIMES IN EACH STATE and territory STATE AEST AEDT* VIC Before 4:00pm Before 4:00pm WA Before 2:00pm Before 1:00pm QLD Before 4:00pm Before 3:00pm NSW Before 4:00pm Before 4:00pm SA Before 3:30pm Before 3:30pm TAS Before 4:00pm Before 4:00pm ACT Before 4:00pm Before 4:00pm NT Before 3:30pm Before 2:30pm *During daylight saving in Victoria, the AEDT cut off applies to all transactions. Daylight saving in Victoria starts on the first Sunday in October and ends on the first Sunday in April.
AEST and AEDT refer to Australian Eastern Standard Time and Australian Eastern Daylight Time as observed in Melbourne, Victoria, Australia. During daylight saving, the AEDT cut off applies to all transactions.
If you make an investment switch request before 4pm AEST/AEDT (Melbourne time) on a business day, your investment changes will become effective from the next business day.
If you make an investment switch request on or after 4pm AEST/AEDT (Melbourne time) on a business day, or on a weekend or public holiday, your investment changes will become effective after 2 business days.
A business day is any day other than a weekend or public holiday as observed in Australia (national and the Victorian King’s Birthday holiday).
Please allow up to 3 business days for your investment switch (change) to show in your online account.
