Help & Support

Find answers to your questions, access helpful guides and manage your account.

I need help with...

Got a question? Message us in the app

Logging in to the app is the fastest and most secure way to contact us. Send us a message, and the app will notify you when we reply.

Apple App Store Google Play

Can't find what you're looking for?

Message

Message us on the app

Message us any time in the app, and we’ll reply during business hours

 

8am – 7.30pm AEST/AEDT weekdays

 

Download the app

Live Message

8am – 7.30pm AEST/AEDT weekdays 

Facebook Messenger

Start a conversation

 

Message us any time on Facebook, and we’ll reply during business hours

 

8am – 7.30pm AEST/AEDT weekdays

Apple Messages

Get in touch

Australian callers

1300 300 273

 

8am – 8pm AEST/AEDT weekdays

Overseas callers

+61 3 9067 2108

 

8am – 8pm AEST/AEDT weekdays

Help in your language

 Send

Send an enquiry

Send a letter

Super address:
GPO Box 1901 Melbourne VIC 3001

 

Retirement address: 
Locked Bag 6 Carlton South VIC 3053

Complaints

To improve our customer service, we're making some changes to our Contact Centre. During this transition, there may be minor service disruptions. Thank you for your patience and understanding.

Back to top