Safeguarding your super from scammers

Friday 4 April 2025

Update at 1.45pm: We are experiencing a high volume of traffic to our call centre, member online accounts and mobile app that is causing intermittent outages. Even though you may not be able to see your account, or you are seeing a $0 balance, your account is secure. This is a temporary situation and we’re working hard to resolve it as quickly as possible. We apologise for any inconvenience.

Super funds are defending cyberattacks and identity theft every day and it’s never been more important for members to protect their personal data.

Last year, the Australian Signals Directorate’s Annual Cyber Threat Report shared that ASD’s Australian Cyber Security Centre answered more than 100 calls on average each day to the Australian Cyber Security Hotline, up 12 per cent on the previous year¹, and that Australians reported a cybercrime to ASD on average every 6 minutes.

AustralianSuper Chief Member Officer Rose Kerlin said a recent spike in criminal activity detected by the Fund was a timely warning for members to make sure their account details were correct.

“Over the past week, we have seen a spike in suspicious activity across our member portal and mobile app and we are urging members to take steps to protect themselves online,” Ms Kerlin said.

“This week we identified that cyber criminals may have used up to 600 members’ stolen passwords to log into their accounts in attempts to commit fraud.

“While we took immediate action to lock these accounts and let those members know, there are things members can do right now to protect themselves online.”

AustralianSuper members are encouraged to log into their account to check that their bank account and contact details are correct and make sure they have a strong and unique password that is not used for other sites.

“We are highlighting this event to make sure members are alert and take all possible precautions to protect their retirement savings,” Ms Kerlin said.

“If members’ details are correct, they don’t need to call us.”

If members have any concerns about their account, they can contact us by phone on 1300 300 273 to speak with the specialist support team. Call volumes are high so if members can’t get through quickly, they can choose to receive a call back.

AustralianSuper has also been working closely with the Australian Signals Directorate, the National Office of Cyber Security, regulators and other authorities.

Tips to secure superannuation accounts:

• Log in to your account and change your password to one you’ve never used before. Make sure it is strong and unique to this account.
  • Advice can be found at https://www.cyber.gov.au/protect-yourself/securing-your-accounts/passphrases/creating-strong-passphrases
• Specifically, check that your details are correct, and if they have been changed without your knowledge, call us on 1300 300 273 between 8am and 8pm (AEST/AEDT) weekdays.
• If you receive messages on your mobile or email about changes to details you didn’t make, call us straight away.
• Install software updates regularly to keep your devices secure.
  • Guides can be found at https://www.cyber.gov.au/protect-yourself/securing-your-devices/how-secure-your-devices
• Check the scam alerts page on our website for a list of recent scams and security alerts to look out for: Scam alerts | AustralianSuper.
• Report any suspected cybercrimes to the ASD’s ACSC via www.cyber.gov.au/report or 1300CYBER1 who are available 24/7 to provide immediate advice and assistance.