Super for accountants and bookkeepers

QuickSuper is a free clearing house and is a great way to save time and effort when processing your employees’ super payments.

Access QuickSuper in two steps:

1. Join AustralianSuper if you haven’t already
2. Sign up for QuickSuper 

More about QuickSuper

Using QuickSuper can help streamline superannuation payments by letting employers, accountants or bookkeepers manage multiple business accounts using a single login. Having the one login can help make multiple account admin and access easier for both single users and teams that are responsible for managing different client accounts.

Simply select the ‘Multiple Employer’ option when you register your QuickSuper account or contact the QuickSuper helpdesk on 1300 300 273 or email australiansuper.com/email

Simply complete a Third-Party Authority form and email to AustralianSuper at australiansuper.com/email
Include the name of your accounting/bookkeeping practice and the full name, contact details and job title of the person(s) to be added as an authority on the account in the form.

You’ll receive guidance on how to obtain employer numbers in the welcome email you will receive when the account was opened with us and once you have your authority on the account in place. (see the previous FAQ for how to arrange this)

If you forget the client’s employer number you can use the ‘Find my employer number’ tool. You’ll need the ABN and email address used to register.

For more information please phone 1300 300 273 or email AustralianSuper at australiansuper.com/email

You’ll need to provide a signed letter from the employer or existing authorised person on the employer account which includes the following details:

• employer’s company name, ABN or employer number, and address
• name of the accounting practice to be removed from the account (if the accounting firm is to be removed)
• name of the person to be removed as an authority on the account (if applicable to an individual only)

Click the Contact Us button on our home page to email AustralianSuper at australiansuper.com/email (where you can upload this letter to include in your email to us)

Businesses with Withholding Payee Numbers will need to complete this form to register with AustralianSuper:

Then click the Contact Us button on our home page to email AustralianSuper at australiansuper.com/email (where you can upload your completed form to include in your email to us)

Please note if you have an ABN you can continue to use our online join form at australiansuper.com/join

If you are using the Business Portal

1. Within the Business Portal; open the ‘Members’ tab at the top of the homepage and select ‘Create new member’.
2. Enter your employee’s personal and contact details.
3. Review all their details before submitting the form. If you spot any errors, select ‘Edit personal/contact details’ to correct them. Once you’ve confirmed that all details are correct, select ‘Submit member details’.
4. A confirmation screen will confirm a new member record.

If you are using QuickSuper

1. Within the QuickSuper platform; click the Employees tab*, then select View Employees. (*If you’re a multiple employer, you will also need to select the relevant Employer before this step)
2. Click Create New Employee, enter in all details that have a green star (*), including mobile number and email address, then Save.
3. On the fund membership page, select Use Default Fund, then select I don’t have a member ID for this employee’s fund.
4. Click Next and Confirm.

If you are using a different payment system

AustralianSuper has thousands of businesses using other payment systems like MYOB and Xero to submit their contributions to us.

Follow the steps provided by your provider – we will then receive all the information required to set up new starters with their new AustralianSuper accounts. We also match this information to any existing accounts they may have (and possibly forgotten about) with us and try to keep all their super in the one place.

If you would like to request a refund

Download the ‘Employer refund of contributions’ form under the ‘For employers’ tab on our Forms & fact sheets page. Complete the form and email AustralianSuper at australiansuper.com/email

If you would like to request a correction

Click the Contact Us button on our home page to email AustralianSuper at australiansuper.com/email (where you can upload this letter to include in your email to us)

Government legislation under the Super Guarantee Act require employers with staff eligible to receive super to nominate a default super fund to pay super into if the employee doesn’t make their own choice. Once the business has nominated a default super fund, they must provide eligible employees a Standard choice form (or equivalent) within 28 days of their start date. If they don’t make a choice, or aren’t eligible, you must request their stapled fund details from the Australian Taxation Office.

More about super stapling

If an employer has made super payments to AustralianSuper via a clearing house (without the business being first registered with AustralianSuper), an account is created for that employer to keep a record of the payments and an employer number is issued to that account.  However, this doesn’t mean the employer is registered with AustralianSuper. Unregistered employer accounts usually lack contact details, do not have a contact person and new members cannot be created for the business.  To register the business simply complete the Join form at australiansuper.com/employer