Paying super

Hi everyone.

I'm Michael Carter from AustralianSuper. In this video I'm going to take you through the QuickSuper Clearing House.

A fast, free and secure way to streamline your super payment. The topics we're going to cover are recent improvements, logging into your account, how to make a payment and some frequently asked questions.

If you're a little short on time or interested in a specific topic, you can jump ahead by the timestamp in the description below. You'll also find a sign up link if you'd like to register to use the portal. So let's kick it off.

At AustralianSuper we're continuously looking for new ways to streamline things for your business. If you haven't logged into QuickSuper recently,  

I have some good news for you. Our login screen has been redesigned and if you navigate to this section of the portal you'll be able to access some helpful content. It's a good resource to use and one which we're going to update on a regular basis. The other major improvement you'll be happy to hear about is that we've worked with QuickSuper to extend the inactivity period.  

What is the inactivity period you may ask? Well previously the way QuickSuper was set up, if you hadn't logged into your account within 90 days, your account would be locked for security reasons.

We listened to employer feedback that this wasn't a great experience and wasn't long enough. So with working with QuickSuper we've now made it 180 days. This should make it a lot easier for you to make your super payments and it's a great example of how your feedback shapes what we do. So thank you and keep giving us your great feedback.

If you are ready to start making super payments, the first thing you need to do is log into to australiansuper.com/QuickSuperlogin

If you're unable to do this or have been locked out of your account, try resetting your password. Go to the sign in screen, select reset password and follow the prompts and remember your password must be at least 8 characters long and contain at least one number and one letter. When you're ready to make super payments there's two options you have.

The first one is manual or direct entry, and the other one is file upload. Generally, employers start with manual entry which means putting the data of each person you want to pay for into a sheet on QuickSuper and then submit a payment. With file upload if you have a compatible payroll system that can produce a super stream file you can do this and then upload the information into QuickSuper which saves a bit of time.

Fantastic so now that you know how to make super payments. What other things should you be aware of to make your experience a bit more seamless? We do receive questions from employers one of the questions that come across is what is a USI? A USI is a unique superannuation identifier and what this number and combination of letter number does is it identifies each individual super fund.  

To use an example, if you had an employee that came into your business and started. If they gave you their fund account number and the USI of that fund that's all you'd require to make a payment to that particular super fund. The other question we've come across by listening to employer calls into our contact centre is what is the difference between an employer account number and a QuickSuper ID number? An employer account number is given to you when you start making contributions to AustralianSuper this is where the contributions are paid under if you sign up for QuickSuper to us as our Clearing House you're also given a QuickSuper ID which starts with AU.  

Both of these numbers can be used when you contact our call centre. If you call asking about your employer account, you can quote your employer account number or if it's a specific about Quick Super inquiry you can use your AU number.

I hope you found this video helpful in meeting your super obligations.  

If you'd like any more questions or you have any more information that you'd like please find the resources online at How to pay Super with QuickSuper | AustralianSuper.

Thank you for watching.