Short on time and looking for answers? Our how-to videos each run for less than 5 minutes and can be watched whenever it suits you. Just another way we’re making super simple.
How to add new employees in the Business Portal
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Setting up your employee’s super is an important part of onboarding. The good news is it's easy to set them up via the Business Portal. Today, I'll show you what information you'll need before you start and how to do it.
When a new employee starts, there's a few things you'll need to double check. First, you need to ask your employee if they have a preferred super fund. If they don't, you must check to see if they have a stapled fund via the ATO website.
A stapled fund is a super fund they're already a member of, which will follow them as they change jobs. If your employee has either a preferred or stapled fund, you should pay the super to that account. Otherwise, you can set them up with a new default account in the Business Portal.
Before you start, make sure you have your employees most up-to-date personal details so we can communicate to them about their super account. Once you have the correct personal information, you can set up a new member account in the Business Portal in three easy steps.
Step one - log in to the Business Portal, open the member tab and select create new member.
Step two - enter your employee’s personal and contact details.
Step three - review your employee’s details.
If you see any errors, select either edit personal details or edit contact details. When you're sure everything is right, select submit member details. A confirmation screen will show you the new member account. We'll send them a welcome pack, once you've made their first super payment. In the meantime, you can let your employee know you've signed them up as an AustralianSuper member by selecting email details to member.
That's it. You have successfully set up a new member. For more tips on how to enter new member details, visit australiansuper.com/businessportal
How to terminate employees in the Business Portal
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The AustralianSuper Business Portal is designed to complement your super clearing house, to help make paying and managing super easier.
In addition to adding employees in the portal, you can also notify us of their termination, whether it's due to resignation, redundancy, retirement or other reasons. This will ensure your company records remain up-to-date.
Terminating an employee through the Business Portal is quick and simple. You can do so in three easy steps.
Step one - search for the employee in the portal.
Step two - select their reason for leaving.
Step three - update their last day of employment.
Once you've submitted a termination, you can still update your employees records up to one day before their last day of employment.
When this date passes, the employee will be removed from your business profile.
To learn more about terminations and the Business Portal, go to australiansuper.com/businessportal
How to use the Find my Employer Number tool
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Are you a registered employer with AustralianSuper? If so, you should have an employer number.
We'll ask for this number when you contact us so we can easily identify you.
If you don't have this number handy that's okay, you can use our ‘Find my employer number’ feature to instantly to receive your employer number details.
To find your employer number, go to australiansuper.com/employernumber enter your ABN and email address and you'll get an email with your employer number.
If you don't have an account or employer number with us, you can easily join online at australiansuper.com/employerjoin
It only takes a few minutes to apply, as long as you have your ABN and total number of employees handy.
Once you've registered, you can access a range of helpful tools like the Business Portal and QuickSuper.
Setting up super for your business
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Paying super for your employees is required under super guarantee legislation, and there can be consequences if you don’t meet your requirements.
If you don’t know where to begin, AustralianSuper is here to help you keep across your responsibilities. Here are 5 simple steps to help you get started:
Firstly, Select your default super fund, such as AustralianSuper.
Offer eligible employees a choice of super fund within 28 days of an employee starting their job. If they don’t make a choice, or aren’t eligible, you must request their stapled fund details from the Australian Taxation Office.
Send their tax file number to their super fund within 14 days of receiving it.
Set up your systems to pay super contributions electronically to the right fund.
Lastly, keep records of super contribution payments and evidence that you offered a choice of super fund to eligible employees.
Once you’ve got your business set up so you can pay your employees’ super, make sure you understand what else you have to do to meet your super obligations.
Whether it’s who, what, when or how to pay super, AustralianSuper can help you.
Visit our website for more helpful information at australiansuper.com/SuperRules
Who, what and when to pay super
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At AustralianSuper we’re here to support you and help make super simple.
In this video we will cover:
- Who you need to pay super to,
- What or how much you need to pay
- And when you need to pay.
All employees are generally covered by the superannuation guarantee. It applies to full-time, part-time, and casual workers.
Employees and contractors are typically eligible for super if they’re aged 18 years or over, or under 18 and work more than 30 hours a week.
If you’re unsure, the Australian Taxation Office has an online tool you can use to check if an employee is eligible.
You need to pay your employees’ a minimum percentage of their salary or ordinary time earnings as super contributions. The mandatory super payments you make as an employer are called super guarantee or SG contributions.
If you need help calculating how much super to pay, the Australian Taxation Office has a super guarantee contributions calculator.
You are required to pay super on a quarterly basis for eligible employees, from the day they start their employment.
You can choose to make payments more frequently, for example fortnightly or monthly. If you do, you’ll still need to ensure you pay your total super guarantee contribution for the quarter by the due date.
The Government has proposed a change to this legislation that will require employers to pay super on payday instead of every quarter. This is due to take effect from 1 July 2026.
To keep up with this change or learn more go to australiansuper.com/SuperUpdates
How to pay super
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At AustralianSuper we offer businesses like yours a compliant system to make your super payments, along with a complimentary business portal.
In this video we will cover:
- How to make super payments
- The systems available to you
- And how you can get the most out of what AustralianSuper offers.
All employer super contributions must be paid using a SuperStream-compliant electronic payment system. These include:
- Payroll software – such as MYOB or Xero
- Super clearing houses - such as QuickSuper
- and the ATO’s Small Business Superannuation Clearing House.
As long as the system you use is SuperStream compliant, it’s your choice. But there are many benefits in using a clearing house such as QuickSuper.
QuickSuper makes it easy to pay all your employees’ super in one single payment, no matter what super fund they belong to as well as a range of other features. And, it’s fast, free and secure.
If you want to pay your employees’ super using QuickSuper, you’ll first need to register with AustralianSuper.
Registering should only take about 5 minutes, although confirmation can take up to 48 hours.
You will also need your ABN and business’ total number of employees before you start.
Once you’ve received your confirmation email you can sign up for QuickSuper and start making your employees’ super payments.
Your confirmation email will also prompt you to activate the AustralianSuper Business Portal.
This is a complementary service for AustralianSuper employers, designed to work with any clearing house, to make paying and managing your super easier.
Already registered with AustralianSuper? If so, find out more about how the Business portal can help simplify paying and managing super. Go to australiansuper.com/BusinessPortal
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Hi everyone, I’m Michael Carter from AustralianSuper. In this video, I’m going to take you through the QuickSuper clearing house – a fast, free, and secure way to streamline your super payments.
The topics I’m going to cover are:
- Recent improvements
- Logging into your account
- How to make a payment?
- Frequently asked questions
If you’re a little short on time or interested in a specific topic, you can jump ahead via the timestamps in the description below. You’ll also find a sign-up link if you want to register to use the portal. Great, let’s kick off.
At AustralianSuper we’re continuously looking for new ways to make things easier for your business. So, if you haven’t logged into QuickSuper recently, I have some good news for you. The login screen has been redesigned and if you navigate to this section of the portal, you’ll be able to access helpful content. It’s a good resource to use, and one which we update on a regular basis.
The other major improvement you’ll be happy to hear about is that we’ve worked with QuickSuper to extend the inactivity period. What’s an inactivity period, you may ask? Well previously the way QuickSuper was set up, if you hadn’t logged in for 90 days, your account would be locked for security reasons. We listened to employer feedback that this wasn’t long enough. So, it’s been extended to 180 days. This should make it a lot easier for you to log in and make your super payments. And it’s a great example of how your feedback shapes what we do around here, so thank you, and keep giving us great feedback.
When you’re ready to start making your super payments, the first thing you’ll need to do is login to australiansuper.com/QuickSuperLogin. If you’re unable to do this or have been locked out of your account, try resetting your password. Go to the sign-in screen, (see the link in the video description below), click on ‘Reset password’ and follow the prompts. And remember, your password must be at least eight characters long and contain at least one letter and one number.
When you’re ready to make a super payment, there are two ways to do so. You can make a payment by manual entry, or you can upload a contribution file. With file upload, if you have a compatible payroll system that can produce a super stream file you can do this and then upload the information into QuickSuper which saves a bit of time. Fantastic, you now know how to make a super payment. What other things should you be aware of to make your experience even more seamless? Well, when I talk to employers, some of the questions that most frequently come up include:
What is a USI? A USI is a Unique Superannuation Identifier. And what this number and combination of letters and numbers does is it identifies each individual super fund. To use an example, if you had an employee that came into your business and started, if they gave you their fund account number and the USI of that fund, that’s all you’d require to make a payment to that particular fund.
The other question we’ve come across by listening to employer calls into our contact centre is ‘what is the difference between an Employer account number, and a QuickSuper ID number?
An employer account number is given to you when you start making contributions to AustralianSuper this is where the contributions are paid under. If you sign up for QuickSuper to us as our Clearing House you’re also given a QuickSuper ID which starts with AU. Both of these numbers can be used when you contact our call centre. If you call asking about your employer account you can quote your employer account number or if it’s a specific question about QuickSuper you can use your AU number.
I hope you’ve found this QuickSuper video useful in meeting your super obligations. If you have any more questions – we have a range of fantastic resources available online at australiansuper.com/makingpayments. Thanks for watching.
