6 April 2025
We are committed to keeping members informed about the cyber incident and service outages we are experiencing through updates available on this webpage.
Service Update
We are experiencing a high volume of traffic to member online accounts and the mobile app that may cause intermittent outages.
We are also undertaking a range of planned maintenance to address this issue that may result in the portal and app being offline at times.
We apologise for this disruption to our services and we are working hard to minimise outages. Please check this page again for up-to-date information.
Cyber Incident
A cyber incident has impacted a number of superannuation funds, including AustralianSuper.
We have seen a spike in suspicious activity in relation to around 600 member accounts.
Keeping members’ money safe is our highest priority and we have taken immediate steps to safeguard members’ accounts, including:
- We have locked impacted members accounts and where possible notified the impacted member, via SMS or email
- We have put additional security controls in place for all members to protect their accounts. This includes disabling some functionality inside the mobile app and online accounts. As a result, AustralianSuper members will not be able to change their bank account or contact details at this time. We regret the inconvenience this will cause some members.
- We are engaging with the Australian Signals Directorate, the National Office of Cyber Security, APRA, ASIC, the Department of Treasury and Finance and the Department of Home Affairs on a coordinated response.
If you think there has been suspicious activity on your account, such as a transaction you haven’t made or a change to your phone number, email or bank account details, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
Unexpected account balance reduction
If you see a reduction in your account balance you weren’t expecting, this does not immediately indicate fraudulent or suspicious activity on your account. If you are concerned, check your transactions for any unusual activity.
Global markets are experiencing more volatility than usual, largely due to geopolitical events and US trade (tariff) policy. It’s important to remember that market ups and downs are a normal part of investing . To learn more about superannuation in volatile markets read more: Market Volatility | AustralianSuper
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How do I know if my account has been affected?
Where possible, we have already contacted the approximately 600 members who may have been impacted by this incident, via SMS or email.
If you have any concerns about suspicious activity on your account such as a transaction you haven’t made or a change to your phone number, email or bank details, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
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What do I do if I see an account balance I wasn’t expecting
Some members may not be able to see their account . This is a temporary situation and we’re working hard to resolve it as quickly as possible. We apologise for any inconvenience.
If you see a reduction in your account balance you weren’t expecting, this does not immediately indicate fraudulent or suspicious activity on your account. Global markets are experiencing more volatility than usual, largely due to geopolitical events and US trade (tariff) policy.
It’s important to remember that market ups and downs are a normal part of investing.
To learn more about superannuation in volatile markets
Read moreTo understand about market fluctuations
Read moreTo understand the impacts of switching
Read moreIf you have specific questions about your financial needs or goals, consider speaking to a financial adviser.
FIND AN ADVISER -
Can I still access my account and services?
We are experiencing a high volume of traffic to our member online accounts and mobile app that is causing intermittent outages. We are also undertaking a range of planned maintenance to address this issue that may result in the portal and app being offline at times while we work around the clock to resolve these.
As an added security measure, we have temporarily restricted members’ ability to change their bank account details and some contact details online. If you need to urgently change your bank account details, use the Change my details form. To change your email or phone numbers, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
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What steps can I take to protect my information and account?
To further safeguard your account:
- Log in to your account and change your password to a strong one you’ve never used before.
- Download the app, and set up a PIN, Touch ID or Face ID to increase your security.
- Check your transactions. If there are any unusual transactions on your account, call us on 1300 300 273, 8am-8pm (AEST) weekdays.
- Check that your details are correct, and if they have been changed against your knowledge, call us on 1300 300 273 8am-8pm (AEST) weekdays.
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I have a Choice income account, will I receive my regular payments?
Yes you will. Regular payments have not been impacted.
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Is there any impact to my super contributions being processed?
No, your super contributions via your employer or BPAY will be processed as normal.
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How can I be kept up to date?
We understand that incidents like this can be concerning and we are committed to keeping members informed. Please refer back to this webpage for the latest information.
