Service Update
We have been experiencing a higher-than-usual volume of calls to our contact centre that may result in a longer than normal wait time. We apologise for any disruption you may experience.
Cyber fraud update
Recently AustralianSuper was one of a number of superannuation funds affected by a cyber fraud. As soon as we became aware of suspicious activity, we took immediate action.
As a result, we identified suspicious activity in relation to around 600 of AustralianSuper’s 3.5 million member accounts. Where possible we have communicated with the 600 members affected and have temporarily locked their accounts to ensure they remain secure.
For all members, we have also put additional security controls in place. This includes temporarily restricting the ability to change bank account and contact details via the mobile app and online accounts. While these actions are temporarily restricted, members will need to call us to make these changes.
If you notice any suspicious activity on your account, such as a transaction you haven’t made or a change to your phone number, email or bank account details, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
What steps can I take to protect my information and account?
There are some simple steps you can take to safeguard your account. Please don’t click on attachments on your phone or your computer unless you are certain of the sender. Most importantly, we urge you to make sure your AustralianSuper password is strong, not easy to guess and is not used anywhere else.
To further safeguard your account:
- Log in to your account and change your password to a strong one you’ve never used before.
- Download the app, and set up a PIN, Touch ID or Face ID to increase your security.
- Check your transactions. If there are any unusual transactions on your account, call us on 1300 300 273, 8am-8pm (AEST) weekdays.
- Check that your details are correct, and if they have been changed against your knowledge, call us on 1300 300 273 8am-8pm (AEST) weekdays.
Keeping your super safe
Super scam alerts
Unexpected account balance
If you see a reduction in your account balance you weren’t expecting, this does not necessarily indicate fraudulent or suspicious activity on your account.
Global markets are experiencing more volatility than usual, largely due to geopolitical events and US trade (tariff) policy. It’s important to remember that market ups and downs are a normal part of investing.
If you are concerned about suspicious activity or transactions, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
For the latest on superannuation in volatile markets:
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How do I know if my account has been affected?
Where possible, we have already contacted the approximately 600 members who may have been impacted by this incident, via SMS or email.
After checking your account, if you have any concerns about suspicious activity such as a transaction you haven’t made or a change to your phone number, email or bank details, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
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What are you doing about multi factor authentication?
AustralianSuper has an ongoing program of improving and enhancing cybersecurity measures as the nature and variety of cyberattacks change regularly. We are in the process of developing multi factor authentication (MFA) for logins on the web portal, which we expect to launch soon.
To prepare your account for the introduction of MFA, make sure your mobile number is up to date. If you need to update this, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
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Will members whose money was stolen get it back?
Our systems repelled most of the attempted fraud on these accounts but unfortunately, money was stolen from a small number of them. All of those members have since been reimbursed. -
Can I still access my account and services?
Yes, however we’re experiencing a high volume of calls to our contact centre that may result in a longer than normal wait time. In addition, member online accounts and the mobile app are experiencing a high volume of traffic that, along with some planned maintenance, may cause intermittent outages.
As an added security measure, we have temporarily restricted the ability to change bank account and contact details via the mobile app and online accounts. If you need to urgently change your bank account details, use the Change my details form. To change your email or phone numbers, please call us on 1300 300 273 8am-8pm (AEST) weekdays.
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I have a Choice income account, will I receive my regular payments?
Yes you will. Regular payments have not been impacted.
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Is there any impact to my super contributions being processed?
No, your super contributions via your employer or BPAY will be processed as normal.
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How can I access financial advice?
Everyone’s financial journey is unique, so we offer access to a range of tools and advice options to suit your needs from online calculators and webinars, to simple and comprehensive financial advice.
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How can I be kept up to date?
We understand that incidents like this can be concerning and we are committed to keeping members informed. Please refer back to this webpage for the latest information.
